You have the right to ask us to delete your personal data. This page explains what deletion means at Pato Capital, what we are required by law to keep, and how to make a request.
When we action your request, we remove your account and the personal data we hold about you in our systems, subject to the legal exceptions below. We do this in line with the Data Protection Act, 2019.
As a licensed Digital Credit Provider regulated by the Central Bank of Kenya, we must retain certain records for defined periods even after you ask us to delete your data. This includes records required under anti-money-laundering law (POCAMLA and its regulations), the Central Bank's Digital Credit Provider framework, and applicable credit-reporting and tax rules. Examples are identity and due-diligence records, loan and transaction records, and repayment history.
These records are kept only for as long as the law requires, in our regulated system of record, with restricted access. They are not used for marketing or any new purpose after your request.
To verify that the request is really yours, the form below asks for your national ID number. We use it only to confirm your identity and locate your records. It is encrypted the moment it reaches us, is never stored in readable form, and is deleted from this request system 90 days after we action your request.
Submit the form below.
We verify your identity.
We action the deletion of the data we are able to delete, and confirm what we are required to retain and for how long.
We respond to you within 30 days, as required under the Data Protection Act, 2019.
If you have questions about your data or wish to raise a concern, contact our Data Protection Officer at info@patocapital.com before submitting, or contact the Office of the Data Protection Commissioner. Our contact details are in the site footer.
Use this form to request deletion of your personal data held by Pato Capital. We verify each request before actioning it, and some records may be retained where the law requires.